Communication during Covid

 We have put thought and effort into how to serve our clients during this time of uncertainty. I have consulted with the Alaska State Veterinarian Dr. Gerlach

and holistic Veterinarian Dr. Brandt in Las Vegas about the virus and what steps to take.

We can provide the same amazing services for your pet while you are away or at work with incorporated safety guidelines for you and our staff.

I know we are all in a hurry BUT I NEED and REQUIRE all to READ and FOLLOW all Holy Dog! policy and instructions. I miss visiting but we are still busy with kennel chores and also having life balances so please keep requests and questions and answers DIRECT and TO THE POINT

I LOVE YOU AND THANK YOU!

We really need clients to read and follow our instructions. It alleviates stress for us here at the kennel. It also allows us to perform our job efficiently and effectively. Please take the time and feel free to ask any questions you may have. We organize our time here so calls, emails and texts that are not needing immediate attention will be answered in the later part of the day in the block of time we schedule just for office type work.

If you are not able to comply to any part of our requirements, please notify us for an alternative solution. Thank you for understanding.

When your fill out the JOT FORM on our web site you will receive this message :

" I’ve received your reservation for your pet(s). Please READ and FOLLOW the directions in the email or we will not be able to provide you service.

Drop off: ( Scheduled Time )

Pick up:  ( Scheduled Time )

Please have your vet fax (907-455-6412) over current vaccinations that include 

Rabies, Parvo/Distemper, Bordatella.

We also require any brand of "over the counter " Chewing Lice and Tick treatment. 

Example brands are Front Line Plus or Avantax, It does not matter the brand; just that it covers Chewing Lice and Ticks. 

We do sell it here at check in by the individual dose and it is based on weight. Cold Spot Feed has a generic brand as well however any pet store is fine.

Please bring your own pet's food 

We are asking that you place in plastic sandwich size baggies two per day. 

We feed two times a day and need a baggie per meal per dog.  

Any comforts from home. 

Any treats from home we are asking that you place in plastic sandwich size baggies for EACH day. 

Any medications please place into a plastic 7 day a week pill minder, either a AM/PM double one or a single AM and single PM.

DUE TO COVID-19

Please text our cell  907-322-6401 when on your way and then again when arriving and in parking lot. 

We will text you when it is clear to come in. 

Place pet (s) in our silver cage in the arctic entryway. 

We will retrieve your pet after you leave. 

We are following a strict NO HUMAN CONTACT during the pandemic. 

We have provided hand sanitizer and we will disinfect between each HUMAN with a spray bleach.

Please leave paperwork and pet belongings next to or on top of cage

Please Request paperwork via email or on a clipboard in the entryway

If you have any questions at all feel free to email here reservations@holydoginc.com or call our office at 907-455-6414

Thank you,

Roxanne

Holy Dog Inc!

Everyone texts in this day and age. This is a great way for us to communicate with you when working with the dogs. They are often loud and it becomes difficult to hear on the landline. 

Because we are in the hills of Fairbanks, text is best for the Holy Dog cell and receiving calls to talk just don't work well. If you need to hear our voice and talk, please call the land line instead. You may have to leave a message and have a wait time to hear back from us during our office block of time.

This is the message you will receive from us when you want to drop off or pick up: 

DUE TO COVID-19

Please follow these instructions...🐶Please wear a mask when entering Holy Dog

*Text when you are on your way for pick up / drop off with a time indication ....( example is “be there in 15 minutes” ) 

*Text when you arrive ( wait in car til you receive 💚) 

When you receive 💚 Bring the dog into the Arctic entryway place in a crate. 

Place any belongings on top of the crate and leave don’t worry we will be down to retrieve your pet as soon as possible!  

*( ❤️ means stop or 💛 means wait ) 

If you receive a ❤️ just wait until you receive a 💚 .